Version 1.0 · effective September 1, 2026

Refund, Attendance & Cancellation Policy

This policy is written to work with charter-school purchase orders: schools cannot pay for services not rendered and cannot pay in advance, so our terms follow the same logic for every family.

Enrollment

• A charter-funded seat is confirmed only upon receipt of the purchase order; a private-pay seat is confirmed on payment.
• Free trial classes are never billed to a school or a family.

Attendance and missed sessions

• Every group session is recorded for the enrolled family. A missed session is made up by watching the recording and completing the session task; missed group sessions are not refunded and are not invoiced differently.
• Private lessons cancelled with at least 24 hours’ notice are rescheduled; lessons missed without notice are counted as delivered.
• If we cancel a session, we schedule a make-up or do not invoice for it.

Withdrawal

• Withdrawals take effect at the end of the current learning period. Charges are prorated to sessions delivered up to that date.
• For charter-funded students the unused portion of a purchase order is simply not invoiced, and any amount already paid is refunded to the school according to the school’s policy.
• For private-pay students the unused, prorated portion is refunded within 14 days.
• Self-paced curriculum licences may be refunded within 14 days of purchase if fewer than two lessons have been opened.

If school funds run out

We invoice only up to the purchase order. If your funds will not cover the rest of a semester, tell us before the next learning period; enrollment can pause or switch to private pay.

Questions

hello@milatalearning.com (families) · invoicing@milatalearning.com (schools).